LXME MONEY PRIVATE LIMITED aim to provide excellent customer service and ensure your satisfaction with our prepaid card products. If you need to reverse a transaction, request a refund, or return a prepaid card, this policy outlines our guidelines and procedures for handling these situations.
Reversal of Transaction
1.1. Unauthorized Charges: Contact our customer support immediately if you notice any unauthorized charges on your prepaid card. LXME MONEY PRIVATE LIMITED will investigate and reverse the transaction, refunding the amount to your prepaid card if the charges are indeed unauthorized.
1.2. Duplicate Transactions: Notify us promptly in the event of accidental duplicate charges. Once LXME MONEY PRIVATE LIMITED verify the duplication, LXME MONEY PRIVATE LIMITED will initiate a reversal of the duplicate transaction and credit the amount back to your prepaid card.
1.3. Failed Transactions: If a transaction fails due to technical issues or any other reason, resulting in the deduction of funds from your prepaid card without receiving the intended product or service, please reach out to our customer support. LXME MONEY PRIVATE LIMITED will investigate and reverse the failed transaction, restoring the deducted amount to your prepaid card if confirmed.
Refunds
2.1. Product or Service Dissatisfaction: Follow the merchant’s refund policy if you are dissatisfied with a product or service purchased using your prepaid card. LXME MONEY PRIVATE LIMITED recommend contacting the merchant directly to initiate the refund process. However, if the merchant refuses to process the refund or you encounter any issues, our customer support will be happy to assist you within the limits of our policy.
2.2. Returns on Unused Prepaid Cards: Please contact our customer support within [4-7 ] days of the purchase date if you wish to return an unused prepaid card for a refund. LXME MONEY PRIVATE LIMITED will verify the card’s unused status and process the refund to the original payment method or issue a credit to your prepaid card, depending on the circumstances and at our discretion.
2.3. Refunds for Expired Prepaid Cards: Contact our customer support within [4-7 ] days of the expiration date if your prepaid card expires before fully utilizing the funds. After verifying the remaining balance, LXME MONEY PRIVATE LIMITED will issue a refund or transfer the remaining funds to a new prepaid card, subject to applicable fees and terms.
Return of Prepaid Cards
3.1. Damaged or Defective Cards: Notify our customer support immediately if you receive a damaged or defective prepaid card. LXME MONEY PRIVATE LIMITED will guide you through the return process and, upon receiving the returned card, issue a replacement or provide a refund as deemed appropriate.
3.2. Returns for Other Reasons: Contact our customer support within [4-7 ] days of the purchase date if you wish to return a prepaid card for reasons other than damage or defect. The card must be in its original condition and packaging. Once LXME MONEY PRIVATE LIMITED receive the returned card and verify its condition, LXME MONEY PRIVATE LIMITED will process a refund to the original payment method or issue a credit to your prepaid card, depending on the circumstances and at our discretion.
General Considerations
4.1. Communication: Contact our customer support via [contact information] for any refund, return, or transaction reversal request. Provide accurate details and supporting documentation to facilitate a smooth resolution process.
4.2. Timeframe: Initiate all refund, return, or transaction reversal requests within [4-7 ] days of the occurrence, as specified in each section of this policy.
4.3. Fees and Charges: Some refund or return requests may be subject to applicable fees, as outlined in our terms and conditions or specified during the resolution process. LXME MONEY PRIVATE LIMITED will clearly communicate any fees associated with refunds or returns to you beforehand.
Note that this policy is subject to change without prior notice. Review the most up-to-date version on our LXME MONEY PRIVATE LIMITED website or contact our customer support for clarifications.
Last updated: 1st September 2023